To read the meter: press either of the buttons on your meter. Call British Gas Customer Service +0800, Chat & Email - Utility Switchboard British Gas Contact Number: Customer Service & Email - Selectra How to read your meter | British Gas - YouTube How do I text my British Gas meter readings? If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. Your feedback will help us give millions of people the information they need. For customers who already receive gas and electricity from British Gas, you can contact British Gas home services through your online account. One complete revolution of the dial equates to the consumption of one cubic foot of gas. British Gas phone in meter reading - MoneySavingExpert Forum While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. write down the number from left to right. You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. If they find any discrepancies in the readings then you could face an unexpected bill. This is called a smart energy monitor or an in-home display (IHD) - it either plugs into a socket or runs on batteries. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. Use the phone number 0330 100 0056. Every meter has one, and theyre kept in a central database. If your latest bill is due, we'll use this reading to create your bill and we'll let you know once it's ready. How to send us your gas and electricity meter readings You might need to read your smart meter in some situations, for example if: Call your supplier to give them the reading - or check if you can submit one on their website or app. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. If you are deaf or hard of hearing, British Gas has a service that allows you to contact them through your textphone. Our meter readers are unable to come to your homes at this time, so we ask that you submit your meter readings on a regular basis so we can give you accurate bills to avoid any bill shocks. You don't need to start a new text. Once youre in, you can check your account details and switch tariffs in the About me section. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. Your bill will reflect any price changes which may happen. PO Box 699 This will then display 'Credit ON'. The number is the same whether you already have one of the British Gas HomeCare products and youve got a query or if you are considering becoming a HomeCare customer. Help & Support - British Gas If you pay by monthly fixed Direct Debit, we wont send you bills. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check if your meters working in smart mode, check if you can get extra help from your energy supplier, check how to use the IHD for your smart meter. Again, this factor is prescribed in the above regulations. Landlords and agents can and should help with this process, though. Alternatively, you can email us at: [email protected] Help with your meter See our guide to British Gas HomeCare for more information. Read the first 4 dials from left to right ignore the large dials or red dials. Simply read the numbers from left to right just like a car odometer. Please tell us more about why our advice didn't help. British Gas - Home - Facebook Discover more energy saving tips here: http://bit.ly/bgenergytips or subscribe to our YouTube channel: http://goo.gl/Bv7M2D.We've made submitting meter readings even easier with the British Gas App, but you can also submit a reading via phone, text or by logging into your British Gas account.There are two main types of meter and they are usually under the stairs or outside. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. It can be easy to confuse your smart meter with your IHD. If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. Heres a list of the tasks that you can complete without having to talk to anyone on your online account: If youd like to access your British Gas online account you can click the button below or click here to find out more about your British Gas account. Bear in mind that the British Gas contact number for account enquiries is not open 24 hours a day. The 3 red buttons on your meter might say A, B and C. Their helpline has no idea how long it will take . She joined Selectra in April 2018 as an energy copywriter where she dove into the fascinating world of electricity and gas and now manages the content team in the UK & Ireland. We use some essential cookies to make this website work. It will take only 2 minutes to fill in. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. However, the Office for Product Safety and Standards is only responsible for gas meter accuracy and complaints about billing should firstly be directed to the supplier concerned. If you can't get it resolved simply, British Gas customers who have prepayment meters can use the number 0330 100 0303 for any queries related to Pay As You Go billing. Keep in Touch! You should be able to submit your BG meter readings by phone on the following number: 0333 202 9524 Available 24 hours a day. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. British Gas:now phoning customers for meter readings British Gas smart meter customers are still unable to track their energy usage, with some complaining they have been unable to check consumption on the firm's app, website and in-house display for over a year. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). British Gas, Scottish Power and Shell Energy bill payers have taken to social media. Or if you prefer, you can fill in their Home Services complaints form. If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. See how were driving cleaner fuels and low emission technologies forward. Did you know that with a smart meter you may never have to submit a meter reading again! Danielle is an SEO fanatic and loves creating engaging content. Energy websites crash in meter readings rush - BBC News You can also take a photo of your reading and upload it onto the app. We only collect anonymous data. . Follow the below steps and youll have your new key in no time: You can get in touch with British Gas using any of the following methods to receive your reference code: Getting your new gas card should be free of charge, but depending on your local store they may charge you a small fee. If you are on a fixed-rate tariff, you do not need to submit a meter reading. My Account with British Gas is the online gateway to all British Gas domestic services. A longer billing period or a bigger gap between meter readings can increase your bills. Find out how much you can save with EDF Energy today. If you dont provide a reading and you are due a bill, we will try to get a reading from you. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. How often you submit readings will also depend on how youve chosen to pay your bills. Similarly, if you have a smart meter, your readings are sent to your supplier automatically. What happens if I dont submit a meter reading? This helps us to provide our website to you for free as a customer. If you dont submit readings regularly, youll receive estimated bills based on how much energy your provider thinks youve used. By continuing to browse, you accept the use of cookies. ignore any zeroes at the beginning and any numbers after the decimal point. Does everyone have to submit meter readings? You can also access the moving home section of your British Gas online account to organise your move with British Gas. If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. If youre not a British Gas customer but you want to find out more about their energy tariffs, you can phone 0330 100 0056 and select Option 3. If its been longer than a day since you sent us the wrong reading, just get in touch via the, Youll get accurate bills, without any hassle, You can track what youre spending in pounds and pence, so youll find ways to save. When should I submit my gas meter reading? You cancheck if your meters working in smart mode. * Were investing in hydrogen and exploring carbon capture and sequestration for processes that cant be electrified. And our app is here to help you. Your gas supplier should take regular readings of your meter. If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. We use cookies to ensure that we give you the best experience on our website. If its not plugged in, your IHD has roughly 4 hours worth of battery life, so its usually easier to keep it plugged in so you dont encounter this problem. Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. Contact the British Gas customer service team. Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. If you continue to use this site we will assume that you are happy with it. Furious energy customers forced to queue to submit meter readings as - Get handy in-app notifications and reminders. British Gas encourages customers to send readings automatically via a smart meter. Take 3 minutes to tell us if you found what you needed on our website. 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