11.2. You will, however, be charged for any increase over 2% and if the increase in price is more than 8% of the price of your total travel arrangements (excluding insurance premiums and amendments charges), you will have the option of (i) accepting the price difference and paying the additional amount due; or (ii) accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price); or (iii) cancelling your booking and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. 2. On rare occasions however all the confirmed passengers will check in for the flight and in this instance we comply fully with EU regulation 261/2004, and for flights departing from US airports the US Department of Transport 14 CFR Part 250, by firstly seeking volunteers to give up their seats and by offering affected passengers compensation and a seat on the next available flight, as well as meals and accommodation where necessary. If your passport is in its final year, you should check with the Embassy of the country you are visiting. I have just returned from my trip and would to complain about a certain aspect of my holiday. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. years of age may be subject to additional costs. Refunds for credit/debit card purchases will be made only to the credit/debit card account used to purchase the ticket, and may take up to 10 weeks before appearing on the card statement. Car hire was with Virgin but couldnt get through on the phone. 3.1. Discounted rates are ineligible for Virginpoints including rentals involving free, complimentary, non commissionale travel industry rate rentals and tour rate products (rentals as part of a holiday package), rentals under corporate agreements, insurance replacement and body shop rentals. Customer support | Virgin Atlantic Holidays TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD These booking conditions, together with our Privacy Policy, our website terms and conditions of use (where you have made a booking via our website), the Useful Information, together with any and all information that we provide to you in regard to your booking, form the basis of your contract (the Contract) with us. Please choose an option below. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. You should check your e-tickets very carefully immediately on receipt to ensure you have the correct flight times. We'll be in touch by email letting you know how to register to change your holiday plans. This compulsory charge is not covered when pre-paying any daily service charge. 5.3. No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. It is possible that flight times may be changed even after tickets have been despatched we will contact you as soon as possible if this occurs. Changes to website 7. Occasionally, things do not go as planned. The new traveller must ensure that they have their own insurance in line with these Booking Conditions. 'Holiday' means the travel services booked by you and/or any person on your behalf. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, (or your credit card issuer where applicable). Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. Flight cancellations are rare and we will try to minimise the inconvenience they cause by posting them on our website under the flight status as soon as we know about them. This will cost 40 each way. Claim a refund for flight disruption Read more. Since we incur costs in cancelling your travel arrangements, you will be required to pay the applicable cancellation charges, where applicable, as set out below: Period before departure within which notice If your flights are cancelled please refer to our flight disruptions page for more information, or refer to your In addition to the relevant embassies and/or consulates, information can also be found on the following websites: FCDO (https://www.gov.uk/foreign-travel-advice), NaTHNaC (https://travelhealthpro.org.uk/), Brexit (https://www.gov.uk/visit-eu-switzerland-norway-iceland-liechtenstein), GHIC: (https://www.gov.uk/global-health-insurance-card). In such instances, your contract is with them as the Principal provider of your holiday arrangements. If you book arrangements other than a package holiday (e.g. Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. We will offer you the following options where possible and subject to availability: In the event that you test positive for COVID-19 whilst on holiday, you must notify us without delay and we will provide such reasonable assistance as we can in the circumstances. Virgin Atlantic Travellers will receive all essential information about the package before concluding the package travel contract. You should be aware that any amendment costs or fees could also increase the closer to the departure date that changes are made. accommodation only), the financial protection referred to above does not apply. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Plus, were always nearby. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel arrangements due to contractual and other protections in place. Please note that strict time limits may apply for notifying of loss, damage or delay of luggage to airlines. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand [email protected]/fcdotravel. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we reserve the right to inform you of this. (ii) not accepting the changes, in which case you will need to notify us within 7 days of us advising you of the changes to your provisional booking. If you book and pay for your ticket through our Customer Service Centre, website or our airport ticket desk, and are unable to travel you should contact us regarding a refund. Very rarely, we may be forced by unavoidable or extraordinary circumstances to change or terminate your arrangements after departure. Earn 3 Virgin Points for every euro spent. Cancellation policies and other important information. These measures will not have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you. For example, the lowest fares have to be booked well in advance. The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. Tour, travel industry, broker, insurance replacement, complimentary and other discounted rentals do not qualify for mileage rewards. 12.7. Pursuant to clause 17 above, we do not accept liability for any items or experiences including excursions, activities or events booked using resort credits. Our new direct Virgin Atlantic service commences 22nd October 2023. Certain rates, e.g. Conditions of carriage 5. Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. This publication is provided "as is" without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. In order to give you some thinking time, if you call our Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: These apply for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure. Local Excursions/Activities/Events/ Resort Credits. 13. 16.2 You acknowledge that the suppliers providing your holiday, including but not limited to airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. 7.7. 14.1 If youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Once completed and approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply. WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. The Virgin Atlantic Credit Card may have rental car insurance, though its not guaranteed. Were a brand thats recognised as a worldwide leader in the car rental industry. Register here Pregnant women may be required to provide medical documentation confirming fitness to travel. 8.3. We are continually reviewing our flying schedules,taking into accountthe Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. If your complaint is not resolved whilst you are on holiday, you must provide us with formal notice of your complaint, giving your booking reference and all other relevant information: (i) by email to [email protected]; or (ii) by post to Customer Relations Department at Virgin Holidays Limited, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to theConditions of Carriage. If you fail to follow these procedures, your right to compensation may be affected as we will have been deprived of the opportunity to investigate and rectify the problem, which may affect your rights under this Contract. Flying Club members can unlock unbeatable benefits when matching their Flying Club status with the correspondingSIXT status! Drivers between 21 and 24 4.3. Please read and take your policy documents with you on holiday. Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to your departure. We will communicate any changes to your provisional booking as soon as is practicable and you will then have the choice of: (i) accepting the changes and paying any increase in price, in which case we will issue a confirmation invoice to you, your booking will be confirmed and the Contract between us shall be formed; or. 7.6. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. A full and valid passport is required for destinations we feature (including for children) and visas (transit, business, tourist or otherwise) may be required for some destinations - and depending on the passport you hold. The lead name shall be responsible for the administration and correspondence in regard to the booking and warrants that he or she is aged 18 or over and has the authority to make the booking (and any amendments and/or cancellations) on behalf of all the persons in the booking. It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. Cancellation fees will also be payable in regard to the people who have cancelled their place in a booking. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) How do I do this? Your insurance premium is non-refundable. We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL) You can contact The Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email [email protected] services are denied because of our, Virgin Atlantic Holidays insolvency. WebVirgin Atlantic policies Policies and claims. WebAvailable exclusively to Virgin Atlantic Holidays customers on arrival, our Florida Fun card offers discounts for the whole of your Florida holiday: Up to 25% off hundreds of restaurants Shopping offers at Premium Outlets, Florida Mall, Old Town and more. A few things to remember about ticket refunds: We are committed to meeting the needs of all our customers with disabilities. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. WebHow to change or cancel your booking.
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