Got questions about your Flying Club membership or points? Update the SI field with the following information: Please reissue tickets to include endorsement: Tickets must be re-issued on / before revised travel date, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively. 1. The attestation form is available here or for added convenience, you can complete this digital attestation form. Cookie statement | Canadian tariffs. You can only use your Travel Voucher to book a flight with us. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, or if travelling via a VS/VS* may rebook on direct service, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period. Please contact your tour operator before you cancel your booking. So we've sorted out the antigens from the antibodies to help you book the right test with one of our trusted partners. The statutory loss for 2021 narrowed . As you would expect, our telephone lines can be busy and we sometimes have long call waiting times, for which we apologise. If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. It also includes Flying Club redemption bookings. Virgin Atlantic help centre | Virgin Atlantic Virgin Atlantic tells customers refunds will take up to four months Partnering with Prenetics, a leading Covid-19 testing provider, Virgin Atlantic is offering customers easy and competitively priced at-home testing packages, tailored to your Virgin Atlantic destination where at-home tests are accepted. If you booked through a travel agent or third party, please contact them directly for your options. Compensation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. USA travel advice | Travel advice | Virgin Atlantic help centre Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. If your destination accepts at-home tests, we also have easy and convenient testing bundles available with our partner Prenetics via this dedicated microsite, where you can search the country youre flying to and it will present all the tests you need, in one simple purchase, delivered to your door. Fare difference charges apply with no refund if new fare is lower. *In the UK, 'fully vaccinated' means you have completed the full course of an approved vaccine (either two doses of a two-dose vaccine or one dose of a single dose vaccine), at least two weeks before travelling and can show evidence of this. Accessibility | 60 for Economy Legal & Privacy Policy: The information entered on the page will not be used to send unsolicited email. Virgin Atlantic, meanwhile, made customers wait up to 120 days for a refund, the CAA said in its July report. Please check and try again. We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. You dont have to decide right now; you can convert to a Travel Voucher which can be used up until 31 December 2023. We'll be in touch with you if your holiday is affected. We have options available to help. As ever, you should ensure you have adequate travel insurance for your trip. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. Everything you need to know about travelling with the family or children flying alone, Planning a group trip? When the customers provide the new name follow the steps below. Make a change | Help Centre | Virgin Atlantic If you dont use the full value of your additional credit, it will be lost and will not be retained as a credit for future use. Depending on your destination, you'll likely need to have a negative test result before you can fly. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. If the new TSP is greater than the Open Ticket value, the difference in TSP must be paid. Accessibility | As the name suggests, rapid tests don't require a lab for processing and offer the fastest results. Accessibility | If the same booking class is not available, please rebook into the lowest available booking class in the same cabin. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking. In some cases, it means they are waiting for long . Travel news | Virgin Atlantic help centre For countries that accept self-tests observed by a clinician, there isan option to have your self-test observed via video call or at a testing location. No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantics international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. Were here to help. For all flights, make sure you understand theConditions of Carriageand for package holidays, theterms and conditionswill set out your options. If your flight has been cancelled or impacted - Virgin Atlantic Virgin Atlantic help centre. If you made your booking through a third party or travel agent, please contact them directly to discuss your options. Re-book onto another flight Many Virgin Atlantic flights have been cancelled in the Covid pandemic. As ever, please ensure you have your passport and relevant documentation e.g. Sorry, we don't seem to have a refund request based on the details you entered. Youll be entitled to a full refund of your holiday within 14 days if: If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. We've launched our new web messaging service. If you require a letter please email [email protected], with the following details: We will then send the letter to you as soon as we can. . We are at a loss to know what to do.DC, Basildon. For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. If you made your booking between 1st June 2020 and 15th February 2022, you will be eligible to request a travel voucher, if your original date of travel is on or before 31st December 2022. Terms and conditions | With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. In the UK, Project Screentake the stress out of finding which tests you need for travel. We've all got baggage. Register for your appointment with Collinson. Canadian tariffs. Terms and conditions | Did you book directly with us on the phone or online? A refund of your flight booking based upon the terms and conditions of your ticket. Routes where face masks onboard must be worn: For the following routes operating to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai. If you have opted to receive your Travel Voucher following a cancelled flight, and you dont use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. . Please contact the issuing agency or carrier directly for assistance. Virgin Atlantic Narrows Loss, Sees Return to Profit Next Year Accepted vaccine certificates include NHS COVID Pass (UK) and EU Digital COVID Certificate (EU). Your Travel Voucher is valid until 31st December 2023. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. Customers whose original booking date was on or before 11th March 2020 can request a refund if they were unable to travel due to an event beyond their control such as a National Lockdown, see above. It is the only airline threatened with action by the Civil Aviation. Bookings made by credit card or debit card no longer incur a fee. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. If you made your booking on or after 24th June 2022, you are not eligible to request a travel voucher, in line with changes to our latest Commercial Policy.
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