Price quoted was $84.65. Please listen to the recording that night about 7: 30 pm involving that haggle We arrived at the Papago Inn only to discover that the room we were given was disgusting with a broken bathroom door that had peeling paint, orange water damage stains all over bathroom baseboard, walls soft and water damaged, ceiling Be aware of this scam. Beware of Getaroom or anything to do with CCI Hot-Res. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I had a similar experience this weekend. Definitely FRAUD. I booked thru you not knowing its not the motel website, you charges me a 19.99 for the transactions details and then charged my reservation charges of 312.65. when i got to motel on April 16 and left on the 19th my charges was lower it has been two weeks and still haven't seen a refund to my differences. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). I'm a Holiday member and have points saved for rooms but was told I could redeem them at the hotel which I thought was odd because I have never done that before. Pian J. Wife booked on line thinking she was dealing with Holiday Inn. How do I get my money back. In the bill they sent us by e-mail, they wrote: Chevy Chase, MD. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. So at the time of your reservation, youve agreed to the reservation being prepaid. Trying to obtain a duplicate receipt from this company any phone assistance only puts you in the reservation queue. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. The hotel is fully booked, and you can't get any room there. When I tried to cancel my reservation for the return trip was told I had to go back through Bookings.com. more, Reply to: Beware CCI*Hotel Res / getaroom.com Beware. It is all well designed to fool the customer into thinking it's authentic and reasonable. The Cleveland Clinic here in Cleveland will document. They STOLE money from my credit card and did nothing! the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. FAQ - Guest Reservations My debit card was skimmed and I was notified by my bank of a charge from CCI. We checked in and went to the room. I was charged $142.34. I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. Which after 2 months I lost. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. I went online to make a reservation at Holiday Inn Express in Hilton Head and was quoted a price of $436 - imagine my surprise when I went to check in and I'd been charged $671!!! The family was finally looking to travel after a long year with the pandemic. This is the Better Business Bureau entry on this company. For a week and a half Ive been told I have a ticket# and they had to call the hotel only to be told they wont refund my money. Arrived at the hotel and they could not confirm the price we paid. Upon speaking with CCI HOTELS @ 18003271200. I called them within 15 minutes to cancel as I wont give business to misleading companies. They STOLE money from my credit card and did nothing! On arrival, reservation was confirmed and on departure, charged 264.33, on my credit card. I was told I would need to contact CCI to have the taxes reversed. I booked it on what seemed to be their website. I immediately went to the hotel and asked about the fees. Unbelievable what people do for $ to make other lives miserable. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum Never book through anyone like this, Book directly through the hotel your staying ast. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. Getaroom - I have a charge on my credit card that needs explaining. So we paid a total of $1307.98. Need more info if you want help. Do not use any 3rd party that wants to charge you up front for room, incidentals, fees, or taxes, without being able to pay in person at check in. I charged my credit card i then got to the hotel and found out they only take dogs and that cats a dirty so they cannot accept them. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor When the charge showed up on the credit card statement the total was way over the quoted room rate. I reflagged it with my credit cared company. The site said the charge would be $102 rate and that turned into a $160 charge. It was a charge for the same hotel . This review was chosen algorithmically as the most valued customer feedback. Trip Planning - How to Protect your Travel Plans. I received a confirmation email from a different company - Hotel Values. Thats CCI reservations new number or one of their numbers [protected]. I tried 4-5 times. I looked for hotel in Memphis TN using google Maps. When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. I think NOT. more than the motel would have charged us directly. We repeated our complaints. I did not realize I was booking through them. CCI CINEMA-LC 0000 CARLSBAD cci.com; CCI*HOTEL@GETAROOM 800-468-3578; CCI*HOTEL RES; Coincidence? I did not know their change of plans. Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. Sue the hotel. After checking cc invoice a week later noticed I had a charge of 260cnd. CCI in turn paid the hotel $703.87 for only six nights. Which hotel was this? This site has been very HELPFUL I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. You cannot add money to a transaction during or after payment submittal. The difference was this fraudster (CCI Hotel room) site that appeared to be Holiday Inn linked and they applied an overcharge of $235.27 - this is unbelievable and I plan to complain to the Chamber of Commerce in Hilton Head and also to Holiday Inn - I demand a refund! Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. this third party site added changed the price and added $92 on to a $190 hotel room charge in additional, undisclosed taxes. I also discovered that Hilton had charged CCI $292.77 almost $100 less than what CCI charged me.a pretty steep "fee." SO many bad companies out there, this is well documented here. I accidentally booked a hotel reservation through CCI, when I realized what happened and the added charges I tried to cancel. I had the same experience. Even the hotel workers were shocked of the amount when I contacted them about it. The bill on the confirmation was $102.27 from CCI. The reservation for the Red Rood Inn, Greensboro NC for Aug 5 -7, 2022. My refund will be $219.12. scam also. When I got to the hotel I was booked in a smoking room on Priceline.com for $66.00 on a Mastercard. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). They are completely dishonest and I am unable to speak to anyone to discuss this. To use our mobile site, please enable JavaScript. This is clearly exploitive, if not fraudulent. I thought I was booking through the same hotel my company has been staying at like I did multiple times before. I made reservations for a hotel room with what I thought was the hotel, but it was instead with this CCI Hotel Res 800-468-3578 on the 13th of April. I contacted the hotel and found they had charged CCI for three nights even though I did not even spend one night. I have a charge on my bank account for CCI Hotel on 11/13/19. The reservation was made within 24 hours so neither the booking site or now my credit card company will provide and relief from this fraud. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Terms | BookOnline.com Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In addition to the General Site Terms posted below, the following terms apply to any reservations and stays you book through the site. I made a reservation with my credit card and received a confirmation. Peter T. Kilborn BEWARE, they may steal your money also and you cannot get them to give your money back! It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Called the hotel back, and was told not to worry it was canceled on their end, and unless we sign for the room we will not be charged. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. My refund will be $219.12. Theyre a rip off!!! Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. I called the CCI 1-800 number and was transferred to the customer service. . Be careful when you book a room online. by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. This complaint was posted by a verified customer. Demand a room in another hotel of the same or better grade. Pian Marie Jumalon, Nov 20, 4:10 PM CST: Three hours later I called to cancel and they said the charges were non-refundable. We proceeded with the reservation, to our chagrin giving him our credit card details. What a dodgy lot and a first class CON. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $93.00 but when I checked into the hotel front desk clerk told me that I had made the reservation via Priceline and not the front desk, this is when I realized I have been scammed. As for the Service Fee, thats a whole different matter you will need to follow up separately with Getaroom. I said. I have a feeling most issues are when people use their mobile/cell and find using google easier than opening the browser option and then not reading the smaller phone screen properly. Excited to go to the College World Series I made a reservation at the Hilton on Cass Street through CCI Hotels. We use cookies to improve your experience on our site and to show you personalised advertising. The hotel canceled & stated to contact CCI Hotel Reservations at [protected] . Plus they added a $553.73 charge for what they call a service fee? > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. The room is not the same as it was advertised. They said it would be $66 a night . My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". If you dont recognize the charge, you can email Get a Room at [email protected] or call the company at 1-800-468-3578. This makes possible cancellations much easier. Do you think it was Hilton who redirected you? We have stayed at this hotel every year at Memorial Day WE and find it to be clean and reasonable. Refund $48.12 to my credit card. more, You seem to have JavaScript disabled. When I called the hotel directly they had no record of my reservation. I'm sorry you lost money but you have to be careful who you give money to. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay.
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