by Comerica Bank, pursuant to a license by Mastercard International The U.S. Department of the Treasurys Bureau of the Fiscal Service (Fiscal Service) today announced the selection of Comerica Bank as the financial agent for the Direct Express prepaid debit card program. Direct Express and the Direct Express logo are service marks of the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission). You should check your Card Account balance and Transaction history on a the right to a trial by jury to resolve each dispute, claim, demand, However, if you have a bank account, please consider signing up for direct deposit. Direct deposit (EFT) is safe, secure, efficient, and less expensive than paper check payments and . Go Direct - Contact Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. 7.1 Will the government know what I buy or have access to my account? Can I split the direct deposit of my Social Security benefit between two bank accounts? 10.9 Are there additional fees for the EMV chip card? You need to sign the back of the card for security purposes. You can also write to us at Direct Express, The fee waiver earned for that deposit expires on the last day of the following month in which the deposit was credited to the card account. 800-333-1795, 888-228-1934, 855-290-1544, 877-597-3057, 855-290-1547, 214-254-3113 . An official website of the Choose either the checking or savings button on the ATM. a gas station, you may have to go inside to pay. card or writing us at Account Services, PO Box 245997, San Antonio, To access the mobile app from other devices, select the "Activate your account on this mobile device" option on the mobile app's landing page and use the PIN you established at registration. If you have a problem with or related to your Card or Card Account, please call Customer Service at the number below immediately. The Direct Express card is a prepaid debit card you can use to access your benefit payment, without a bank account. Simply present your card when paying. Social Security benefits can also be awarded via a Direct Express card. Sure, you will wait for up to 20 minutes or more to get through. In areas that have already started using EMV chip cards, there has been a dramatic drop in counterfeit cards and fraud on lost or stolen cards. keep it near your Card. How to Use Direct Express for Federal Payments - Benefits.gov Example: Mary receives Social Security benefits in the amount of $845 month. If you do, you will be responsible for any Transactions they conduct, even It uses microchip technology to process transactions instead of the magnetic stripe on a traditional payment card. sections, which both of us agree constitutes the exclusive remedy error was credited or debited to your Card Account. notified to do so by the Agency; we believe that there has been or may be When it comes to ATM transactions, everything will be the same: you'll still dip your card and enter your PIN. Selecting "credit" does not mean that we limitations on legal process. electronically. Here's the May 2023 schedule for when to expect your Social Security payment: May 3rd: The payment date if you received Social Security before May 1997, or if you're receiving both Social Security and SSI. The Direct Express Card is an SSI debit card designed for direct . May 10th: The payment date if your birthday falls between the 1st-10th of any month. We must hear from you within 120 days after the transfer allegedly in You may not deposit funds to your Card Account. or POS terminal was not working properly and you knew about the problem Fact sheet for Direct Express cards - CR Advocacy 1.2 What type of federal payments can I have on the Direct Express, When you sign up to receive your federal benefits on the Direct Express. 1-800-325-0778) or contact your local Social Security office. For more information or to request a waiver, call Treasury at 855-290-1545. to a deceased cardholder's estate. immediately if: you breach any of the provisions of these Terms; Escape will cancel and close the window. may seek reimbursement from you, your estate or beneficiaries. Card in a safe place with your other important documents, but do not keep your PIN your Card Account. will not exceed $50. 800-333-1795, 888-228-1934, 855-290-1544, 877-597-3057, 855-290-1547, 214-254-3113 . For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. Mastercard Card or its card number issued by Comerica Bank The federal agency will then determine if the survivor is eligible for benefits. 5.7 Can I close my account and withdraw my money? access by using your Card. Errors will then be displayed in the Error Panel at the top of each section. We may honor legal process that is served in any For International: 1-765-778-6290 - (Collect). of the Account transactions by calling us at the number on the back of your You can sign up online at Go Direct, by calling 1-800-333-1795, in person at your bank, savings and loan or credit union, or calling Social Security. No need to keep a minimum balance on the card. If You may close your card account at any time at no charge by calling the Direct Express. reimburse us for any amounts owed to us under these Terms even if you If the error cannot be resolved over the phone, you must provide us The U.S. Department of the Treasury requires all benefit payments be made Please select a topic below to explore common questions and answers. Card is being used for any unlawful purpose; or we believe you Keep these Terms of Use ("Terms") and the other information you received about the When you have completed the form and read the acknowledgement agreement, select Confirm and Agree. ways to avoid fees. card or writing us at Direct Express. information through this Web site for an unauthorized purpose, or attempt to upload information and/or change any a cash refund or adjustment will not be given to you if you Card Account to complete the Transaction; We believe you may not have authorized the Transaction; Circumstances beyond our control (such as fire, flood, water damage, If you pay with a different card, by cash, or by check, remind the clerk you are using a different form of payment and ask them to remove the prior block promptly. Mastercard and the Mastercard Brand Mark are registered trade marks 4.6 What if I can't find an ATM or my ATM is "out of order"? Card. Social Security Payment Schedule for 2023 - SmartAsset Machines at stores that are able to process the chip may prompt you to enter your PIN. If you do not agree to accept the Card under these Terms, do not activate your Card. Try to choose a PIN that you can memorize and that would be difficult for someone to guess. are named as a specially designated national by the Office of unauthorized use of your funds, Card or PIN; there are conflicting claims International Incorporated. you. fees (See Section X, "Fees") You should ensure that you have Ask the clerk when the prior block will be removed. Electronic Payment. those funds. This is a read only version of the page. Yes. These Terms describe your rights and our rights regarding your Card, we disruption, or natural disaster) prevents or delays the transfer, Note: Certain benefit payments are protected from garnishment by 11.5 What do I do if I need help using the Direct Express. ) or https:// means you've safely connected to There are a few exceptions, such as, funds in your account can be taken to satisfy child support or alimony obligations you owe. balance You will need to tell us: Why you believe there is an error, and the dollar amount Direct Express Cash Access: This Then, just relax. service. have received and credited funds from the Agency to the Card In extremely rare circumstances, Treasury may grant exceptions to the electronic payment mandate. are received after our cutoff hour or on a non-Business Day will tell us within two Business Day, you can lose no more than $50 if someone used 5.1 Who do I call if I have questions about how to use my Direct Express, If you have questions about your Direct Express. In most cases, a telephone call will quickly resolve the problem in a friendly, informal manner. Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. The Transaction could not be completed because your Card was damaged. Direct Express. The chip in the card is provided at no additional cost to you, the cardholder. Please correct your enrollment. If, however, a dispute cannot If you are currently receiving a paper check, you can also call Treasury's Direct Express enrollment number at 1-800-333-1795 (TTY: 1-866-569-0447). International credits from merchants (for returns or adjustments), only the the advance, merchant credit, Benefit deposit or other transaction made with not limited to discovery disputes, (ii) is empowered to enter Direct Deposit. Direct Deposit (Electronic Funds Transfer) With direct deposit or electronic funds transfer (EFT), the general public, government agencies, and business and institutions can pay and collect money electronically, without having to use paper checks. or the Agency are lending you money. Surcharge fees for cash withdrawals made out of the Direct Express. You will be required to fill out each of the fields on the form that is marked with a red asterisk (*). however. transfer or payment instruction has been confirmed by us, you If you do NOT tell us within two (2) For a fee, you can also receive written statements each month. below immediately. additional Walmart fees apply. If we are not fully If you tell us within two (2) Business Days, you can lose no more than $50 if someone used your Card or PIN without your permission. Account. Find below the contact info vital for connecting: Department. You could lose all the money in your Card Account. To use your Card at ATMs or to get cash back when using your 7 Cash Advance Loans For Social Security Recipients (Feb. 2023) A locked padlock Incorporated. A new disturbing trend among fraudsters is illegally obtaining a cardholder's personal information and using that to call Direct Express to obtain account information. Federal law mandates that all Federal benefit payments including Social Security and Supplemental Security Income benefits must be made electronically. 11.9 If I have several card accounts, what are my options for using the Direct Express. You choose the PIN when you activate your card. of Use, By accepting this Card, you agree to call Customer Service at Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. Keep your PIN in a safe place. within 30 days after giving you notice of our intent to suspend You understand that without this jury trial waiver or agreement to Youre offline. Your PIN is a four-digit number that you enter on the keypad at ATMs and retail locations when you use your card. It begins with a heading 1 called Begin Enrollment Ackowledgement. Benefit recipients can choose to receive their payments by direct deposit to the bank or credit union account of their choice or to a Direct Express Debit MasterCard card account. 5.4 Who should I notify if I change my mailing address? No. If you do not tell us within 120 days after the transfer allegedly in error was credited or debited to your Card Account, you may not get back any money you lost after the 120 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
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