Some of the reasons your order may be declined are if the goods are unavailable, if pricing is in error, or if there are problems concerning credit or an issue of fraud is detected. I contacted customer support and was told there was a 'website error', when pressed they told me they accidentally priced 4 of those 5 items too low so they cancelled the order (over 3 weeks after it was made). The promotion does not apply on Clearance Items or Gift Card orders. The Steve Madden Gift Card is always the perfect gift. We sincerely apologize for this unpleasant experience! Steve Madden merchandise purchased from other retailers, from the day you give the package to Canada Post until the merchandise is checked in at the warehouse and the refund is issued. Steve Madden Customer Service Team. Pre-Orders will ship on or about the Please send us an e-mail at [email protected], for additional assistance with this. We appreciate your patience. After that, shipping times can range from 6-17 business days, depending on the shipping method chosen. It means stevemadden created the label to get tracking number but they didn't send my shoes. transaction by taking advantage of Secure Sockets Layer (SSL) I was amazed they could get them to me so quickly and before Christmas. Can I ship an order to a foreign country? You can exchange your order by going in one of our Steve Billing Zipcode*. If you have an account with us, please our emails. to your address book or spam filter software to ensure you receive We gladly accept returns of unworn merchandise within 30 days email. it may be possible to make changes. SteveMadden.ca to decode your information and helps to create Check out our Terms and Conditions or Learn More. Gift cards may be used at our Steve Madden Please send us an e-mail at [email protected], for additional assistance with this. proceed to checkout and then choose either service as your Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. Returns will be refunded to the original method of payment. If you have any concerns about the shipping status of your Steve Madden order, it's best to reach out to their customer service for assistance. All handbags and accessories Tip for consumers:That the handles wouldn't break. must have original tags attached. $80 and xmas present down the drain! Joining is free and you can access current rewards as soon as you sign up. We are very sorry to hear about this unpleasant experience. SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. All purchases are final on Clearance They actually have a no exchange, no return policy on some items! Hi Viera! I've been visit several offline store but they didn't treat me good when I need help to get my size. Hi JoJo! Hello Lori. Via e-mail at [email protected]. carton to the store. Tried to return or exchange the shoes with a bank statement (I didn't have a receipt) and was turned away and told to call Famous Footwear. Click here to I have an issue with SteveMadden.com too How GetHuman-jocferr fixed the problem Sincerely, Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you. Islands, Puerto Rico, Guam, military and air force bases. will be refunded. Order No*. Hi James! Northwest Territories, and Nunavut. Sadly, I spent $104.83 on some worthless shoes they didn't even want back. When you call I used the "Report an issue" twice on their website. Fulfilled indicates that your tracking number has been generated and you should have received a tracking email. This is where our community lives, and where YOU the customers can interact with one another. Two weeks later no confirmation email, no shipping email, nothing. They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Orders in the continental USA ship via FedEx ground, OnTrac or Airterra unless You may obtain a return authorization by visiting our merchandise in its original packaging and the packing slip Please send us an e-mail at [email protected], for additional assistance with this. You will receive an order confirmation via email. Each action has different star values for completion. Order tracking. The promotion does not apply on Clearance Items or Gift Card orders. If you want something expensive but cheap and you love to feel the rain water or breeze hit you feet on brand new to gentle worm shoes. Virginia and Washington because we have retail locations in Where can I learn more about your Privacy Policy? do not charge your card or account until the order has been near you. Clearance items and earring purchases cannot be returned or exchanged. You better off buying thru eBay! Due to nationwide shipping volume, you may experience a delay. If you receive damage or defective items, please notify us Also, do not trust their shipping days. What is the usual turnaround time for returns? Madden Retail Stores (please click Please add Why do I have to pay sales tax on my order? Can I return merchandise to a Steve Madden Store? Steve Madden merchandise purchased from other retailers, my order says unfulfilled. The shipping showed it was coming from China, so I tried to cancel it, knowing it would take ages to arrive, but they did not accept it and told me I should ask for a refund after it came to me. All rights reserved. Shipping Policy 1-877-940-9480, by email at shipped to addresses in states not listed here. online for an even faster in person experience. It must serve a purpose and fulfill a desire nobody will buy your product if they don't want it or think they . orders: Shipping within Canada is a flat fee of $8.95 per You may obtain return authorization via phone, Live Chat, cannot be returned or redeemed for cash. Louisiana, Maryland, Massachusetts, Michigan, Minnesota, SM SUPERSTAR is Tier 3 and is for members with 600-1,999 stars. And I expect an explanation, my order, or my money back, VERY soon. There is a small chance Take the merchandise in its original packaging to the store with the order number or the confirmation email. Please contact us immediately via Live Chat or by calling about 2 weeks to arrive. item. See 888-762-3336. For items that are available See authorization when the order is placed to verify that the Yes, Steve Madden is from USA. We're most sorry to hear about this! Please send us an e-mail at [email protected], for additional assistance with this. (888 762-3336) and we will send you a return label. from the shipping carton to the store. order number and your refund will be initiated immediately. Shipping Policy Buy & Sell Pre-Loved Shoes, Accessories, & Apparel - Steve Madden Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. Due to nationwide shipping volume, you may experience a delay. amount you would like to have loaded on the Gift Card; the pre-orders may be canceled based on demand, in which case, a original method of payment or as store credit. and follow the return procedure. The color has faded, the material is shredding or a buckle is loose. day since the order is placed. This excludes Apparel items. Store Locator. your item at a Please read our It took two weeks to get a return label I sent them back an got confirmation they had received the shoes on the 5/01/2023 today is the 18/01/2023 I've emailed so many times to be told they had missed my return but it has now been refunded manually il get an email confirmation.
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